The Challenge
Heavy reliance on manual labor & lack of system integration
After online B2C orders are placed, significant manual record-keeping is required, involving customer information, addresses, and purchased product details, typically recorded in Excel for generating sales invoices. This laborious process consumes time and resources and is error-prone, leading to potential issues in subsequent processing.
Additionally, the scattered sales data across various systems hinders efficient calculation of profits, losses, and sales costs, making integration challenging. The lack of system integration also obstructs data sharing with the Warehouse Management System (WMS), impeding collaboration between departments. Furthermore, delayed delivery of promotional information hampers sales representatives from accessing accurate and timely details, impacting their sales activities.
The Solution
Integrated Business Management Platform
Yonyou solution enables comprehensive, efficient, and collaborative business management through its processes and data. This platform covers various aspects, including but not limited to sales, procurement, supply chain, finance, and human resources. By integrating systems and data from different business areas, the integrated business management platform facilitates information sharing, process optimization, and data analysis, thereby enhancing work efficiency, decision-making quality, and operational performance for businesses.
By implementing Robotic Process Automation (RPA) for automatic e-commerce order generation from multiple sources, a significant amount of time and human resources can be saved. RPA’s automation capabilities reduce errors, improving order processing efficiency and customer experience. Data integration through the ERP system ensures consistency and real-time analysis of sales data, enhancing decision-making quality and operational efficiency. The system’s unified information platform allows for seamless dissemination of promotional information, benefiting sales personnel with timely updates and notifications. Overall, these measures enhance collaboration between departments and boost company performance.
Why Yonyou
- A complete retail industry suite solution that helps to promote organizational performances.
- The new era technology which enables customers to adapt to the business change and rapid development.
- With the trustworthy history, Yonyou is recognized by the public as one of the international industry leaders.
"Since integrating Yonyou’s RPA into our operations, Yappy Pets’ sales process has been revolutionized with real-time data, faster operations, and resource optimization, resulting in increased productivity and customer satisfaction."Seng Teck YapFounder, Yappy Pets Pte Ltd
