China Merchants Energy Shipping - Case Study for Marine Industry

公司介绍

招商局能源航运（新加坡）控股有限公司于1995年2月在新加坡成立，是招商局能源航运股份有限公司的全资海外子公司。作为东南亚地区的门户和平台，招商局新加坡致力于航运业务的上下游，核心业务包括船舶租赁、船舶建造/维修监管、海事服务/离岸、海产品贸易等。

明华新加坡是CMESS旗下的子公司，专注于全套港口代理服务、维修和检验、船舶供应、海运贸易产品以及综合物流服务。经过多年的努力，依托招商局集团的雄厚实力和全球服务网络，公司在航运界和社会上取得了良好的声誉。

项目背景

新加坡明华希望通过发展在线模式来拓展其业务，以开拓新的销售渠道，并提升其客户体验之旅。虽然现有的信息系统具备运营所需的功能，但它无法跟上公司业务数字化和减少人工操作的计划。新加坡明华公司从客户那里收到大量的请求。这些请求没有遵循一个标准化的模板，所以员工必须手动将请求输入系统。

解决方案

使用用友机器人流程自动化（RPA） + 企业资源规划（ERP）和人工智能（AI）的组合，新加坡明华能够满足其业务目标和管理需求。随着它通过在线业务模式继续扩展，以获得新的销售渠道，该系统提供了业务分析和客户映射旅程所需的更多洞察力。有了RPA+AI功能，重复性的工作使用机器人完成，因此员工可以将注意力集中在其他任务上。生产率总体上至少提高了50%。

(English) Industry

(English) Marine

(English) Region

(English) Singapore,SEA

(English) Company Size

(English) 50+

(English) The Challenge

(English)

Heavy Reliance on Manual Admin Process

Ming Wah Singapore wanted to expand its business offering by developing an online model to tap on new sales channels and to enhance its customer experience journey. While the existing information system has the functions needed to operate, it was not able to keep up with the company’s plans to digitize its business and reduce manual operations. Ming Wah Singapore receives a large number of requests from clients. These requests do not follow a standardized template, so employees have to manually key in the requests into the system.

(English) Our Solution

(English)

Boost Productivity with Integrated Innovative Technologies

Using a combination of yonyou Robotic Process Automation (RPA) + Enterprise Resource Planning (ERP) and Artificial Intelligence (AI), Ming Wah Singapore was able to meet its business goals and management needs. As it continues to expand through an online business model to acquire new sales channels, the system provides more insights needed for business analysis and customer mapping journey. With the RPA + AI feature, repetitive work is done using bots, so staff can focus their attention on other tasks. Productivity was increased by at least 50% overall.

(English)

Why Yonyou

A complete retail industry suite solution that helps to promote organizational performances.
The new era technology which enables customers to adapt to the business change and rapid development.
With the trustworthy history, Yonyou is recognized by the public as one of the international industry leaders.

(English) Click to learn the full solutions