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(English) Haidilao International Holding Ltd:
Case Study for Food & Beverage Industry

在这篇文章中,你将了解到更多关于海底捞如何将人力资源管理解决方案用于其业务。

公司介绍

海底捞品牌成立于1994年。经过20多年的发展,海底捞国际控股有限公司已经成为世界知名的餐饮企业。截至2020年6月30日,海底捞已在中国、新加坡、美国、韩国、日本、加拿大、英国、马来西亚、越南、印尼、澳大利亚等地开设了935家连锁餐厅。

作为一家面向全球的大型餐饮连锁企业,遵循诚信的经营原则,海底捞力求为消费者提供更周到的服务和更健康、更安全、更营养的食品,同时提升食品质量的稳定性和安全性。

项目背景

海底捞董事长张勇认为。”海底捞的核心竞争力是 “人”。如果能把人力资源体系建设好,就能构建起一种自下而上的文化,成为海底捞的核心竞争力。”

海底捞一个门店有43个岗位,仅假期就有20多个不同的品类,各系统之间的互动极为复杂。在过去,制度的执行难免会出现问题。如何保证员工的每月固定假期?如何快速计算工资?如何让员工获得他们应得的各种补贴?一系列的问题一直困扰着海底捞。

解决方案

用友的人力资源系统采用云平台架构,与海迪乐的人事档案管理系统集成。在主数据层之上是基础数据层。它从海迪乐使用的订餐收银系统中获取业务数据,从考勤系统中获取上下班记录,用于上层应用系统的计算,实现中间环节与前端的连接。

以工资计算为例,在系统上线前,员工收集数据,填写工资计算的收据,再由文员手工输入。这不仅效率低下,而且有很多错误。新系统上线后,通过与考勤系统和订货系统连接,实现了工资的自动计算。原来,商店里的专业店员要计算10天的工资,现在一个熟练的店员每月只需2小时就能完成。而且可以在第二天早上快速而准确地检查昨天的工资。

又如,员工辞职后在手机APP上提交申请,系统自动计算工资结果,可以实现 “24秒内自动辞职,第二天午夜前自动结算”。并通过系统,实现了自动快速的岗位分配,减少了过程中的人力不足。

用友的人力资源平台利用技术手段,真正实现了管理制度。上线后,海底捞堵住了人力管理成本的漏洞,每月为海底捞节省1000万的人事成本。同时,海底捞每一位服务员的权益也得到了有效保障。

(English) Industry


(English) Food & Beverage


(English) Region


(English) Multi Region


(English) Company Size


(English) 50+


(English) The Challenge

(English)

Haidilao’s HR Strategy: Building a People-Centric Culture with Advanced System for Complex Leave and Payroll Management

Zhang Yong, chairman of Haidilao, believes: “The core competitiveness of Haidilao is “people”. If the human resource system can be built well, it will construct a bottom-up culture and become the core competitiveness of Haidilao. “

Haidilao has 43 positions in one store, and there are more than 20 different categories for vacation alone, and the interaction between the systems is extremely complicated. In the past, it was inevitable that there would be problems with the implementation of the system. How to guarantee employees’ monthly fixed leave? How to calculate salary quickly? How to let employees get all kinds of subsidies they deserve? A series of problems have been plagued Haidilao.


(English) The Solution

(English)

Haidilao’s HR Overhaul with Yonyou: Streamlining Payroll and Staffing for Cost Efficiency and Employee Protection

yonyou’s human resources system adopts the cloud platform architecture and is integrated with the Haidilao personnel file management system. Above the main data layer is the basic data layer. It obtains business data from the ordering cashier system used by Haidilao, and obtains commuting records from the attendance system, which are used for the calculation of the upper application system to realize the middle stage and the front end connection.

Taking the calculation of wages as an example, before the system goes online, employees collect data and fill in the receipts for wage calculations, and then manually input them by clerks. This is not only inefficient, but also has many errors. After the new system went online, it realized automatic salary calculation by connecting with the attendance system and ordering system. Originally, a professional clerk in a store had to calculate the salary for 10 days, but now a skilled clerk can complete it in 2 hours per month. And it was possible to check yesterday’s salary in the next morning, quickly and accurately.

Another example is when an employee resigns and submits an application on the mobile app, the system automatically calculates the salary result, which can achieve “automatic resignation within 24 seconds, automatic settlement before the next day midnight”. And through systems, the automatic and rapid job assignment is realized, reducing the human shortage in the process.

yonyou’s human resources platform uses technology to truly implement the management system. After it went online, Haidilao blocked the loopholes in the cost of human management, saving Haidilao 10 million in personnel costs every month. At the same time, the rights and interests of every attendant in Haidilao are effectively protected.


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